Your first bill in five steps

Prepare a practice bill before live service

A new workspace normally starts with a kitchen and register. A usable register, at least one active sellable item and an open till session are the starting points for a bill. Your permissions, device claim and service setup must also allow the work.

Use the steps below to check the workflow. Before issuing a real guest bill, review business and registration details, tax setup, prices and payment methods. A software default is not confirmation that those details fit your restaurant.

Step 1 — Check the register and device

Open the till and follow its setup or device-claim prompts. If the expected register is missing, check the workspace and setup status, then contact support with the message shown. Do not enter the same sale into multiple workspaces to work around it.

Step 2 — Add and review the menu

Add items manually or use a supported menu import. Photo-based import needs the relevant AI service and allowance; supported file formats have their own mapping and review steps. Importing a file is not a guarantee that every kind of historical record can be transferred.

Check item names, prices, tax treatment, variants and modifiers before staff use them. A small sample menu is enough to understand the workflow; live service needs the menu your guests will actually order.

Step 3 — Open the till session

Complete the opening-session steps the till requires. The session connects sales and cash activity to the shift. Review the selected register and outlet before starting.

Step 4 — Take an order and test its route

Add an item and its modifiers, then check the bill. If this device prints, test a receipt and a kitchen ticket with the configured printer and station routing. An order record and a successful print are separate results; check both.

Before depending on offline work, check the till's readiness state while connected. Supported offline operations need prepared application screens, cached data, durable local storage and available bill numbers. A not-ready state is a reason to finish preparation, not a promise that work will save during an outage. Online payments and external services still need a connection.

Step 5 — Check the payment and the result

Use the configured payment workflow and inspect the result, bill number and record. Recording an own-QR receipt does not by itself verify the bank credit. Never repeat a charge just because printing failed; inspect the saved payment first.

Before live service, review the registration setup and document types for your business. Check actual tax and accounting requirements with your adviser.

Finish the service checklist

Confirm the menu and business details, team access, device readiness, printer routing and payment setup. The setup list can guide the remaining work; it cannot replace a test on the devices your team will use.

Keep the support route available to the shift lead. If a check fails, preserve the message and the current order state before asking for help.