Refund & Cancellation Policy

This policy applies to subscription charges for Keystonne OS, raised by Kerning Design LLP. It forms part of the Terms of Service.

During the free launch period

Keystonne OS is free for the advertised launch window. Nothing is charged during the free launch period, so there is nothing to refund. This policy starts to matter for your business the first time a subscription charge is raised.

Refunds

Any subscription charge can be refunded in full within 7 days of the charge. You do not have to give a reason.

Write to support@keystonne.in from the email address on the account, within 7 days of the charge, saying which charge you mean. We refund to the original payment method — we cannot send a refund anywhere else. After we process it, when the money arrives is up to your bank or card issuer.

Charges older than 7 days are not refundable. Cancel instead, as below.

What happens to the tax invoice

A tax invoice is a statutory document: we never edit or delete one. When we refund a charge we issue a GST credit note against the original invoice, quoting its number and the reason. Both documents stay in your billing history, and both are what your accountant should see.

Cancelling

Request cancellation at any time in Settings → Plan. Cancellation takes effect only after the payment provider accepts it. A saved local request or an error is not confirmation; use Confirm cancellation to retry, or contact support if the provider cannot be reached. Once the provider confirms cancellation:

• renewal stops at the end of the paid period; a debit already processing may still settle,
• your access continues to the end of the period you have already paid for,
• and your data stays available for export throughout, and for a winding-down period afterwards, as described in the Terms.

Cancelling does not by itself refund the current period. If you are within 7 days of the charge, ask for a refund as above.

Contact

Keystonne is a brand registered to Vibhas Singh; the service is operated by Kerning Design LLP.

Kerning Design LLP is registered with limited liability, LLPIN AAS-6453. Registered office: 2nd Floor, Space No. 04, Shri Pratap Tower, besides Phoenix United Mall, LDA Colony, Lucknow, Uttar Pradesh 226012, India.

Email: support@keystonne.in