Connecting delivery channels

Confirm partner access first

Keystonne OS includes supported Swiggy and Zomato workflows. Code for a connection does not establish that your restaurant has the partner approval, credentials or account configuration needed to use it. Confirm the available workflow with the provider before planning live service.

Settlement-file import and live order intake are separate capabilities. Access to one does not prove that the other is active.

Check the outlet mapping

For an available connection, confirm the partner's outlet identifier, the kitchen that will prepare the order and the register that will record it. An incorrect mapping can send work to the wrong context.

An authorised owner or manager configures the connection in the back office. Follow the provider's supported process for the displayed webhook address and secret. Keep the secret private; do not copy it into support screenshots or public messages. Provider-side activation may still be required.

Test before a busy service

Verify an accepted test order from the configured channel. Check the source, item/modifier mapping, kitchen routing, order status and required billing treatment. Resolve mapping or delivery failures before relying on the connection.

Incoming orders and outgoing menu, stock or status updates have separate requirements. Do not assume that changing an item on the till updates its listing on a delivery platform. Confirm the actual partner workflow and maintain the partner dashboard when a matching outbound capability is unavailable.

Pause and credentials

Use the connection's available pause or disable control when required, and confirm its effect at both ends. Rotating a secret requires the corresponding provider configuration to be updated as well; otherwise incoming requests can fail validation.

If an outlet identifier is already associated with another account, resolve the ownership/mapping issue through the supported setup process. Do not substitute another restaurant's identifier.

Review records separately from settlement

Check the configured supply and billing treatment for your restaurant. A channel label alone is not a complete tax decision. Your accountant should review the actual registration and supplies.

For money review, import supported settlement files and inspect differences against the order records and terms. A recorded order, a settlement claim and verified bank credit are different states.