Delivery orders, one kitchen: connections and settlement checks

A delivery kitchen needs to know what arrived, what is being prepared and what is ready to hand over. An owner also needs to know which channel sent the order and what the settlement file says it paid.

Those are related questions, answered by different parts of the workflow.

Confirm the connection first

Keystonne OS includes supported Swiggy and Zomato channel workflows. A supported adapter is not evidence that your outlet has partner access or an active connection. Provider approval, credentials and account configuration determine which workflows are available. Confirm these during setup using the integration requirements.

For a configured connection, accepted orders enter the operating workflow with their source and order details. The kitchen display preserves useful channel and order-type context rather than treating every ticket as identical.

Do not plan a rollout around an unlisted channel or an assumed future adapter. A settlement-file import and a live order connection are different capabilities.

Keep the kitchen handoff visible

Tickets carry item and modifier details into preparation. Timing by order type and an expo lane for ready orders help the team understand what needs the next handoff. Validate station routing, devices and printing with your own test orders before a busy service.

Review the tax treatment for the actual supply

Section 9(5) makes the electronic commerce operator liable for notified restaurant services supplied through it. It is not a blanket rule for every good or service sold through an app. CBIC Circular 167/23/2021-GST explains the restaurant-service treatment and distinguishes other supplies.

Keystonne marks orders configured for Section 9(5) separately in its records. Have your accountant confirm the supply classification, registration and current reporting requirements before using that setup. A platform name alone is not a tax decision.

Follow the settlement evidence

Import a supported settlement file and review the detected differences against the orders, contract terms and payment evidence available. Missing evidence may leave a question unresolved.

Keep expected, claimed and verified amounts distinct. A variance is something to investigate; agreement to a claim does not by itself establish that money reached the bank. The finance workflow explains how these records fit together.